> We also analyzed the free text of more than 1.4 million Glassdoor reviews, using the Natural Employee Language Understanding platform developed by CultureX, a

> We also analyzed the free text of more than 1.4 million Glassdoor reviews, using the Natural Employee Language Understanding platform developed by CultureX, a company two of us (Donald and Charles) cofounded. People go to a complaints website to complain, don't be surprised if you find complaints. The fact that large numbers of people are moving jobs means that large numbers of people suddenly feel empowered to complain. It's not necessarily cause and effect. The word 'toxic' itself is not really well defined. It just means polluted or poisoned - it offers no incite as to what the unexpected addition is. If you crawl the reviews and find the word 'bad', is 'badness' a leading cause of employees leaving? How can 'badness' be addressed? The article then pushes their interpretation of what they believe toxicity to be. In my opinion, toxicity is not usually something that can be well defined, hence the use of the word. Generally though it appears to be the feeling that other colleagues make the day-to-day experience worse. This could be a boss that gives you a hard time all the time, colleagues that talk behind about each other in negative ways, the feeling that your colleagues are your opposition and not your allies, etc. It appears to be bad inter-colleague relationships. If you want to build up better inter-colleague relationships, the solution is not to introduce remote work where they simply avoid each other. Whilst initially it may work (less conflicts), it only serves to isolate staff and strengthen cliques. You need to build up morale, get them working together, have positive work-based experiences together, social events, etc. Go back to basics.