3 ms·
Sounds like you are describing “institutional knowledge”. In addition to good documentation, an org needs to maintain employee retention, so you have people tha
by lc9er 5y ago
Sounds like you are describing “institutional knowledge”. In addition to good documentation, an org needs to maintain employee retention, so you have people that know the what and why’s of all the automated processes you’re seeing.
- elihu 5y agoInstitutional knowledge is an okay thing, the problem is when it's passed down by oral tradition or actively kept secret unless you email exactly the right question to the right person.