I don't understand why they wouldn't just level with their users. Explain to your users that each feature costs money to maintain and almost no one uses this p

I don't understand why they wouldn't just level with their users. Explain to your users that each feature costs money to maintain and almost no one uses this paticular feature. Then ask those who use the feature... 1. If that feature is essential to them 2. if they'd be willing to pay a little more to keep it I find most people are very reasonable when you explain exactly what the problem is to them.