5 ms·

Uber eats has a fraud problem, Doordash is the superior service. That doesn't answer your question however.

wutbrodo 5y ago
Could you say more about the fraud problem? I've used Ubereats a few times a week for a couple of years and I don't think I've had a problem, though only ever in a tier 1 city.
- friedman23 5y ago
  Cities have tiers? Anyway, in San Francisco I order food and the driver doesn't move for an hour and a half. I call in to customer support, get another driver and he drives to the other side of the city before coming back and picking up my order (I paid for priority) Not a fraud issue but in Miami over the break I ordered food from Uber eats, I got 5 different drivers who all got assigned then dropped the order. On doordash none of this bs ever happens.
  - eru 5y ago
    Cities definitely have tiers in China. I guess people use a similar system elsewhere? See eg https://en.wikipedia.org/wiki/Global_city https://en.wikipedia.org/wiki/Global_city for some tier rankings. They usually start with London and New York.
  - wutbrodo 5y ago
    Yes, it's a pretty widely-used term. Eg https://www.thebalance.com/real-estate-market-tiers-5207240 https://www.thebalance.com/real-estate-market-tiers-5207240 > Anyway, in San Francisco I order food and the driver doesn't move for an hour and a half. I call in to customer support, get another driver and he drives to the other side of the city before coming back and picking up my order (I paid for priority) Oh wow, that sucks. Not sure how I never experienced that, though when I was in SF I used it a bit less often than I do now (NY). If anything, I would've thought it would be way worse in NY: systems/platforms seem creakier here in general.
  - bagels 5y ago
    Seems to work just like their car service then. Driver accepts the ride, sits there for 10 minutes, and then texts you asking you to cancel (they think I don't know it hurts their stats if they're the one to cancel).
    - Crougemaxx 5y ago
      Perhaps it won't hurt their statistics if you cancel their trip, since the driver has been waiting for you for ten minutes and he can do it with confidence. I already had a bad experience with a taxi when I was still ordering transportation services on https://www.bostonexecutivelimoservice.com/new-york-city-to-boston-car-service/ https://www.bostonexecutivelimoservice.com/new-york-city-to-... . Then I was fifteen minutes late and notified the driver in advance, but my trip was canceled due to the fact that the workload of orders was oveloaded and every car was on the bill. Apparently they had the right to do this and simply canceled my trip, since the fault was on my part and the situation was not changed by the fact that I warned the driver that I would be late. Most likely you have a similar situation and there is nothing to worry about, just order another taxi.
  - dastbe 5y ago
    anecdotally i saw a huge dip in consistency across both ubereats and doordash in the back half of 2021. like orders taking 1+ hours greater than expected delivery. that being said, i've never had the problems you're citing with either on food delivery. as for tiering, i think it's a rough estimate of the population density. getting delivery/drivers in suburbs is plain harder given their physical sparseness
moneywoes 5y ago
Please elaborate on the fraud problem. What moat do DD have?
- randyrand 5y ago
  At least for me a driver came all the way to our house with the food and then left without dropping the food off. Yes we got our money back, but what a pain.
  - lhorie 5y ago
    I had a problem once but it turned out to be the restaurant's fault (they accepted my pick-up order, marked it as picked up and closed for the day before I got my food - all of this in the span of ~10 mins). I submitted a complaint via the app and Uber refunded me no questions asked. </shrug>
    - pc86 5y ago
      I have to wonder where the opening tag for that shrug was. Were you shrugging for the entire comment? :)
      - pooper 5y ago
        I read </shrug> as a self closing tag <shrug /> as human language is not necessarily valid XML. It is amazing how we "autocorrect" things as we read that we have to consciously stop and think what we did.
- ViViDboarder 5y ago
  One doesn’t have to have a moat to have superior service.
rjzzleep 5y ago
Fraud from Uber or fraud from the deliveries? I uninstalled Uber eats and rather drive to pick or use any other service than touch Uber. Uber eats was one of the nastiest apps with the absolute worst UX I have tried. Germany had a website pizza.de a decade earlier and they would send faxes in the backend and even that was better. Even plain Uber keeps trial to sell me on their subscription every single ride.

Could you say more about the fraud problem? I've used Ubereats a few times a week for a couple of years and I don't think I've had a problem, though only ever in a tier 1 city.

friedman23 5y ago
Cities have tiers? Anyway, in San Francisco I order food and the driver doesn't move for an hour and a half. I call in to customer support, get another driver and he drives to the other side of the city before coming back and picking up my order (I paid for priority) Not a fraud issue but in Miami over the break I ordered food from Uber eats, I got 5 different drivers who all got assigned then dropped the order. On doordash none of this bs ever happens.
- eru 5y ago
  Cities definitely have tiers in China. I guess people use a similar system elsewhere? See eg https://en.wikipedia.org/wiki/Global_city https://en.wikipedia.org/wiki/Global_city for some tier rankings. They usually start with London and New York.
- wutbrodo 5y ago
  Yes, it's a pretty widely-used term. Eg https://www.thebalance.com/real-estate-market-tiers-5207240 https://www.thebalance.com/real-estate-market-tiers-5207240 > Anyway, in San Francisco I order food and the driver doesn't move for an hour and a half. I call in to customer support, get another driver and he drives to the other side of the city before coming back and picking up my order (I paid for priority) Oh wow, that sucks. Not sure how I never experienced that, though when I was in SF I used it a bit less often than I do now (NY). If anything, I would've thought it would be way worse in NY: systems/platforms seem creakier here in general.
- bagels 5y ago
  Seems to work just like their car service then. Driver accepts the ride, sits there for 10 minutes, and then texts you asking you to cancel (they think I don't know it hurts their stats if they're the one to cancel).
  - Crougemaxx 5y ago
    Perhaps it won't hurt their statistics if you cancel their trip, since the driver has been waiting for you for ten minutes and he can do it with confidence. I already had a bad experience with a taxi when I was still ordering transportation services on https://www.bostonexecutivelimoservice.com/new-york-city-to-boston-car-service/ https://www.bostonexecutivelimoservice.com/new-york-city-to-... . Then I was fifteen minutes late and notified the driver in advance, but my trip was canceled due to the fact that the workload of orders was oveloaded and every car was on the bill. Apparently they had the right to do this and simply canceled my trip, since the fault was on my part and the situation was not changed by the fact that I warned the driver that I would be late. Most likely you have a similar situation and there is nothing to worry about, just order another taxi.
- dastbe 5y ago
  anecdotally i saw a huge dip in consistency across both ubereats and doordash in the back half of 2021. like orders taking 1+ hours greater than expected delivery. that being said, i've never had the problems you're citing with either on food delivery. as for tiering, i think it's a rough estimate of the population density. getting delivery/drivers in suburbs is plain harder given their physical sparseness

moneywoes 5y ago

Please elaborate on the fraud problem. What moat do DD have?

randyrand 5y ago
At least for me a driver came all the way to our house with the food and then left without dropping the food off. Yes we got our money back, but what a pain.
- lhorie 5y ago
  I had a problem once but it turned out to be the restaurant's fault (they accepted my pick-up order, marked it as picked up and closed for the day before I got my food - all of this in the span of ~10 mins). I submitted a complaint via the app and Uber refunded me no questions asked. </shrug>
  - pc86 5y ago
    I have to wonder where the opening tag for that shrug was. Were you shrugging for the entire comment? :)
    - pooper 5y ago
      I read </shrug> as a self closing tag <shrug /> as human language is not necessarily valid XML. It is amazing how we "autocorrect" things as we read that we have to consciously stop and think what we did.
ViViDboarder 5y ago
One doesn’t have to have a moat to have superior service.

rjzzleep 5y ago

Fraud from Uber or fraud from the deliveries? I uninstalled Uber eats and rather drive to pick or use any other service than touch Uber. Uber eats was one of the nastiest apps with the absolute worst UX I have tried. Germany had a website pizza.de a decade earlier and they would send faxes in the backend and even that was better. Even plain Uber keeps trial to sell me on their subscription every single ride.