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Chatbots serve a real purpose: they hide information and frustrate users so that they will not request refunds and such.
by dento 5y ago
Chatbots serve a real purpose: they hide information and frustrate users so that they will not request refunds and such.
- 6LLvveMx2koXfwn 5y agoThey are also a stepping stone to real support personnel, and a subset of users fall off the stepping stone making support cheaper.
- PicassoCTs 5y agoWhich is why we need user-bots, that represent their clients interest with the same emotionless, ceaseless interest as a cooperation would represent its interests.