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I don't believe that Google intentionally lowers the quality of their search. Instead I believe that Google does intentionally experiment with search results to
by 2pEXgD0fZ5cF 5y ago
I don't believe that Google intentionally lowers the quality of their search. Instead I believe that Google does intentionally experiment with search results to maximize their impact and as a result of that shaping, the search quality suffers, which is something Google simply accepts because the benefit of succeeding is more attractive.
Facebook is very similar to that: They don't intentionally (at least not directly) enrage people and drive up disinformation, but it is a side effect of Facebook agressively manipulating the timelines, advertisements and comments their users get to see. But ultimately they do willingly cause it (and later people working at Facebook can tell themselves that they are hard at work to fight it, and that it is a difficult problem to solve).
- newaccount74 5y agoI think the problem is that Google is extremely data-driven, and therefore tends to optimise things that are easy to measure. Click through rates, conversions, etc. is easy to measure, so that gets optimised. Long term user satisfaction & retention is hard to measure, so it doesn't get optimised.