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I've found slack to be a pretty poor tool for knowledge sharing like this in comparison to a more document-driven form of communication. We previously used a wi
by stepbeek 5y ago
I've found slack to be a pretty poor tool for knowledge sharing like this in comparison to a more document-driven form of communication. We previously used a wiki-tool for this (I don't think it really matters which one), but in recent years we've used Basecamp for this.
I'm completely sold on decisions being driven by a doc of a few paragraphs with the conversation around it co-located in the comments. It's easy to scroll through a list of such conversations in the message board and read through the context with discussion. In comparison, finding a previous conversation is slack is much more difficult.
Even if I can find the conversation, I think that the chat-focused nature of slack encourages short, loosely worded messages. This is great in the moment but the lack of context a few months on is pretty tough to deal with.
- dasil003 5y agoAll fair points, and I agree there are theoretically better solutions. It's just that in practice I've specifically seen Confluence and Basecamp fail due to lack of buy-in, and comment threads are good in Google docs/Quip but proliferation of docs is a problem. In my experience Slack has just been the least-bad in many cases, not that I think it's optimal. YMMV.
- stepbeek 5y agoThat’s very fair - I’ve seen the same thing with confluence. Maybe having slack as a suboptimal knowledge store in these situations beats the alternative?