You're saying "Primary" was a downgrade from "Original" at the same price? What works best here may be field-dependent. "Poorer quality" is not acceptable in s

You're saying "Primary" was a downgrade from "Original" at the same price? What works best here may be field-dependent. "Poorer quality" is not acceptable in some applications, where it directly affects their bottom line. So once the degratation and reliability issues start, the older version might as well be cancelled. Until I give them the hard "break-up" message, these are the people bugging me constantly. Once they have a solution that does what they need at a price they love (which becomes a permanent price ceiling for some), there's on graceful way out. I also have the problem that "no longer maintained" fairly quickly (matter of months perhaps) progresses into "no longer working" without some level of maintenance (which grows as components become increasingly changed and deprecated). So it's a delayed cancellation anyway.