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I can say with full confidence that this at least has nothing to do with their hostage situation: > Having no formal support channel When I last had to deal w
by bostik 5y ago
I can say with full confidence that this at least has nothing to do with their hostage situation:
> Having no formal support channel
When I last had to deal with their so-called support, all contact details were very efficiently hidden. Once you found a page with a phone number, and the hours you could call them, there was one final surprise:
"The phone number you are trying to reach is not in use". The only contact that works reliably at LastPass is their billing department. Make of that what you will.
- techdragon 5y agoWhile it was harder than it should have been to reach them. The one support interaction I’ve ever needed to have with them (domain name change went badly with master password email account re-verification before I added a secondary email) was amazing. They had a thorough security checking, identification confirmation process that would make it more difficult for social engineering, they were able to fix up the email over the course of a 45 minute phone call (I did mention it was thorough)
- SV_BubbleTime 5y agoYou guys did better than me, I gave up trying to find a phone number and used their ticket system… it was not good. Issue was eventually resolved but wow, what a mess.
- Reubachi 5y agoAh, the Jagex method.
- deleted 5y ago[deleted]
- hffftz 5y agoI usually use this website to find companies' phone numbers: https://gethuman.com/phone-number/LastPass https://gethuman.com/phone-number/LastPass It tells you that it is a credit monitoring service when you call, but it is indeed the password manager service.... 800-830-6680 and then press 3 (the other 2 options disconnect you)
- frenchyatwork 5y ago> It tells you that it is a credit monitoring service when you call, but it is indeed the password manager service That actually sounds like it might be a business model (at least in places where the proletariat don't get too uppity). You run a password manager service and calculate data on people's password strengths and the number of duplicated password they use, and then feed this data to some sort of credit check system.
- suifbwish 5y agoPossibly in order to prevent social engineering they have simply sought to make it impossible.
- jcranberry 5y agoI vaguely remember eventually figuring out how to lodge some kind of issue or something because the UI of their credit monitoring was completely broken. It was impossible to use the service at all. I think I eventually figured out some methodology of opening some graphical element in a new frame or something that got it working partially but that was what made me cancel everything and switch to BitWarden. Ridiculous.