The startup I'm building, we are committing to provide SSO/SAML/OIDC, audit logs, advanced RBAC etc for free for everyone, we want people to pay for actual diff

The startup I'm building, we are committing to provide SSO/SAML/OIDC, audit logs, advanced RBAC etc for free for everyone, we want people to pay for actual differentiating features. Am I missing something here? At some point in the future you will be faced with a dilemma. You will have a customer who can't get these free features to work with their existing systems. On one hand you won't want to give away the time of a senior engineer necessary to fix what is their problem. On the other hand, you won't want a potential large customer to walk away and tell people they don't use your product because "it doesn't work." Charging customers for features is really charging them to support getting those features to work for them. It means you can afford to support customers and make them happy rather than having to say "The feature is there. Good luck!"