Funnily enough Lufthansa cancelled two of my flights in 2020. Their solution to avoid refunds was to completely remove my bookings from their system and assumes

Funnily enough Lufthansa cancelled two of my flights in 2020. Their solution to avoid refunds was to completely remove my bookings from their system and assumes it no longer exists. Their local representative is clueless, their phone support never answers and there is no way to contact a human being there. But now I get why: They have been busy flying empty planes. I can't blame them too much though. They are trying to cope up with regulations and their competitors are fierce.