Too casual puts me off (HP has a person who makes me never want to buy from them again), but if I don't get a sense of "real person" from you, I think you are l

Too casual puts me off (HP has a person who makes me never want to buy from them again), but if I don't get a sense of "real person" from you, I think you are lying to me. Social media is about people interacting, even when those people work for huge companies. Talking with the same stilted, jargony crap that shows up on the web site is worse than not communicating at all. And that's what corporate standards tend to breed.