4 ms·
As much as folks like to hate on AWS on here, it’s definitely an area where they got things right. Call it customer obsession or just good ol fashioned business
by amznbyebyebye 5y ago
As much as folks like to hate on AWS on here, it’s definitely an area where they got things right. Call it customer obsession or just good ol fashioned business but making sure customers can get things resolved in a timely way, even at the cost of the bottom line, goes a long long way to maintaining trust. Especially for customers and businesses that are your money makers.
- sebastien_b 5y agoCustomer service is something we pay special attention to at work, and it's really paid off for us. We've had many people reach out to us after resolving an issue they had about how attentive and helpful our staff is to their concerns. If clients don't feel they can trust you with your service, they won't stick around.
- ThinkBeat 5y agoI would say I have had a different experience with AWS customer/ technical support. The company hired two "certified elite" AWS consultants and they needed the same help they were not getting it either but the last sentence made a lot of sense. We are far far too small to be real money makers for AWS.
- is_true 5y agoA friend got a lot of help from AWS support and he spends less than USD 10 a month. Even if they don't help you at least they answer, it's a nice touch for those of us with anxiety issues