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A good example of great customer service.
If you ever wonder how a good company should treat its customers, you should definitely take a look at StartupSchwag.
StartupSchwag, for those who do not know, sends you a monthly bag that includes geeky shirts (Disqus, FriendFeed, Pownce....) and other schwags.
Dealing with logistics when selling goods is a nightmare. In the last 12 months I have moved from city to city (Atlanta, Scottsdale, Honolulu....) and this company always manages to deliver the bag. When my bags were returned (which happened a few times at my new location) they sent me a few emails and try to figure what happened. They made sure all the bags returned were saved and they sent them again to the proper address.
When you email the company, you receive your answer within a few minutes or hours tops and you can tell this guys are friendly and like what they do.
If we are quick to denounce a bad customer service we should be quicker to report an excellent customer service as well.
StartupSchwag rocks.
- brianlash 18y agoI had an issue with the August shipment (re: it never came) so I shot these guys an email about it earlier today. They were back in touch within minutes with a note that said they'd look into it, then follow-up again this evening. They tracked down the issue, upgraded my shipment to overnight delivery, and refunded my money... I highly, highly recommend StartupSchwag. Great customer service indeed.
- rokhayakebe 18y agoI must be the customer who gives them the hardest time (not that I intend to but I move like 5 times in the last 12 months from city to city) and they are always nice and as you say, they respond within minutes.