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Our company’s Adsense account got blocked for no apparent reason, with no communication as to why for over a month - total radio silence. We eventually gave up

Our company’s Adsense account got blocked for no apparent reason, with no communication as to why for over a month - total radio silence. We eventually gave up and just created a new account. The way I see it, any company that sells a service for money should be legally required to respond to their clients, and there should be an ombudsman to handle any complaints. Nobody should have to resort to posting an ad in a paper to get support for a paid service.

sjtgraham 5y ago
I don't think it's necessary to legislate for that per se. This is just indicative that Google has monopoly power in online advertising. With at least somewhat functional competition you would have an alternative to buying shame ads in Google's local newspaper.
- sebastien_b 5y ago
  > I don't think it's necessary to legislate for that per se. This is just indicative that Google has monopoly power in online advertising. Unless the government actually steps up and breaks up the monopoly, the only other possible solution I can see is legislation.
schappim 5y ago
I had the same thing happen w/ our Facebook ads account (we were not running ads). I'm sure it was just another case of Algorithm run amock. I went to lodge an issue and they required me to associate my personal mobile number with my Facebook account, something I've been avoiding doing for years. F that!
deathtrader666 5y ago
Is there no way to serve a legal notice to Google in this case? I reckon they are bound to respond once their lawyers get involved..
- xhkkffbf 5y ago
  I've heard that the thing to do is sue them in small claims court. Apparently Cali regulations prevent them from sending a lawyer and so Google has to send a real manager.
  - sebastien_b 5y ago
    That I would sit in a courtroom to listen to.
Trias11 5y ago
Why is Google behavior of shutting down AdSense accounts just before payout is due haven't seen a gigantic class action yet?

sjtgraham 5y ago

I don't think it's necessary to legislate for that per se. This is just indicative that Google has monopoly power in online advertising. With at least somewhat functional competition you would have an alternative to buying shame ads in Google's local newspaper.

sebastien_b 5y ago
> I don't think it's necessary to legislate for that per se. This is just indicative that Google has monopoly power in online advertising. Unless the government actually steps up and breaks up the monopoly, the only other possible solution I can see is legislation.

schappim 5y ago

I had the same thing happen w/ our Facebook ads account (we were not running ads). I'm sure it was just another case of Algorithm run amock. I went to lodge an issue and they required me to associate my personal mobile number with my Facebook account, something I've been avoiding doing for years. F that!

deathtrader666 5y ago

Is there no way to serve a legal notice to Google in this case? I reckon they are bound to respond once their lawyers get involved..

xhkkffbf 5y ago
I've heard that the thing to do is sue them in small claims court. Apparently Cali regulations prevent them from sending a lawyer and so Google has to send a real manager.
- sebastien_b 5y ago
  That I would sit in a courtroom to listen to.

Trias11 5y ago

Why is Google behavior of shutting down AdSense accounts just before payout is due haven't seen a gigantic class action yet?