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It's oncall, like any engineering on-call rotation, so there's an SLA for responding to support requests; currently our oncall is 6am-6pm Pacific time (weekdays
by adam_gyroscope 5y ago
It's oncall, like any engineering on-call rotation, so there's an SLA for responding to support requests; currently our oncall is 6am-6pm Pacific time (weekdays). So, it's as much as work day as any on-call rotation is.