We have a chat box that pops up for all support, and offer support@bit.io. Both get routed to our Intercom instance, and both generate opsgenie alerts for some

We have a chat box that pops up for all support, and offer support@bit.io. Both get routed to our Intercom instance, and both generate opsgenie alerts for some cases. We do an on-call rotation for answering the support requests. We don't _yet_ do support on-call on the weekends.