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Great question. The sad fact of the 4 day work week is that the rest of the world doesn't do it, so external support is a challenge. Right now, my co-founder an
by adam_gyroscope 5y ago
Great question. The sad fact of the 4 day work week is that the rest of the world doesn't do it, so external support is a challenge. Right now, my co-founder and I try to do any external customer _meetings_ that have to take place on a friday. But for support we have an on-call rotation (like we do for engineering), and that does cover fridays. So, the support on-call person handles friday support requests.
- whoomp12342 5y agodo they take a different day off in the week or do they have an occasional 5 day work week? Not a comment out of the side of my mouth, I am legit curious. at any rate, an occasional 5 day week is better than an occasional 6 day week
- adam_gyroscope 5y agoIt's oncall, like any engineering on-call rotation, so there's an SLA for responding to support requests; currently our oncall is 6am-6pm Pacific time (weekdays). So, it's as much as work day as any on-call rotation is.