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There is usually a decent difference in support volume between a customer weekday and a customer weekend. I would like to understand how they are thinking about
by bberenberg 5y ago
There is usually a decent difference in support volume between a customer weekday and a customer weekend. I would like to understand how they are thinking about this. It's especially perplexing since their site has no support info that I could find, so maybe they take the Google approach of not providing support.
- adam_gyroscope 5y agoWe have a chat box that pops up for all support, and offer support@bit.io. Both get routed to our Intercom instance, and both generate opsgenie alerts for some cases. We do an on-call rotation for answering the support requests. We don't _yet_ do support on-call on the weekends.