The same people who use smartphone IM apps in their free time are using corporate IM clients at work. I can't see why business users would be any different. I

The same people who use smartphone IM apps in their free time are using corporate IM clients at work. I can't see why business users would be any different. I expect my app at work to be able to do what my at-home IM client does. It could even be the same one. > features that lead to a negative user experience. Any feature can be a negative user experience. There is only one way to see what a majority of users are "expecting" and that is to open the mainstream IM apps in default configuration. The worst case of poor user experience is breaking the expectation that it works exactly like that.