Call them up, say you are not getting the speeds, then when the tech shows up, simply don't let him leave until you can verify a speed test at that rate. If yo

Call them up, say you are not getting the speeds, then when the tech shows up, simply don't let him leave until you can verify a speed test at that rate. If you get a good tech they will help you, you may get a dud, in which case you simply have to call them up and work the system again. It's totally doable, I've done it dozens of times at every dwelling I've inhabited. I'm currently on their 1GB plan, and I do get 1.4Gbps down (they recently upped their provisioning rate, and with a newer modem with 1 2GB link on it, with a suitable router [I run the UDM Pro] it works).