OPs support experience, with the seemingly automated responses to keywords with no human in the loop has been my experience with more than one large, household

OPs support experience, with the seemingly automated responses to keywords with no human in the loop has been my experience with more than one large, household name company. It bewilders me that so many organizations get away with this, but I guess the downsides for having effectively non functional customer support aren't enough to cause them much trouble. The two that I've dealt with were EA and Uber. EA was years ago so I don't really remember much, but it was to do with incorrect linked accounts - I just got canned responses. The Uber one was more recent - the issue was with their navigation directions for their drivers being incorrect, leading Uber Eats deliveries to a road that had no entrance to my property instead of the one that had my driveway on it. Despite repeatedly explaining my issue to them they just told me to drag the pin to the right location before requesting a delivery (which doesn't help when they send incorrect navigation instructions for the correct location), and when I explained that that wasn't a fix I got the standard "try restarting your device, clearing cache etc" advice. As of ~ a year later the navigation seems to have finally been fixed, but I generally order from other delivery services now because I don't want to deal with Uber any more.