“ On December 23 I contacted my bank and gave them the trace IDs for all the failed transfers. My bank determined that the account number was wrong on every tra

“ On December 23 I contacted my bank and gave them the trace IDs for all the failed transfers. My bank determined that the account number was wrong on every transfer. All the failed ACH transfers used an account number ending in 62 instead of 622: the last digit of the account number was missing! Armed with this information, I returned to Amazon Pay merchant support, and here’s where I really started to get frustrated. I discovered that my original support case had been unilaterally closed without resolution, because five days had passed since the last reply, and apparently that’s their support policy. It’s not possible to reopen or reply to a closed case, so I had to create a new case and explain the issue all over again. This did not go well.”