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If it was the same situation, Upwork would likely ask why you added so many hours manually. They warned the writer many times they had no chargeback protection
by hluska 5y ago
If it was the same situation, Upwork would likely ask why you added so many hours manually. They warned the writer many times they had no chargeback protection if they billed manually.
It’s hard to reasonably blame a platform for capping its losses when confronted with a client who chooses the highest risk billing, despite knowing the risks well enough to write about them at length.
I don’t see where you or the writer would have a case. Heck, you can’t just ignore hundreds of warnings, discover they were good things to be cautious about and claim the company was wrong for enforcing the terms it told you about constantly.
- ianbutler 5y agoI mean you can't just not validate the payment method when your sole purpose is to act as a payments facilitator so you can skim money off the top and then lump that onto the freelancer when you fail to catch fraud. I consider this a fraud issue between Upwork and Robin because they never validated Robin was the correct card holder. Whether manual hours or tracked through Upwork, Upwork has a duty to validate that the person paying isn't a fraudster and they failed to do that over a multi year period. That strikes me as strictly negligence by Upwork and the burden shouldn't be on the contractor.
- lobocinza 5y agoAnd they skim 20% of the earnings which is a lot for doing almost nothing.