Which can be a separate technical support nightmare in of itself. My elderly folks may not be as flexible on the reasoning and troubleshooting aspect of it than

Which can be a separate technical support nightmare in of itself. My elderly folks may not be as flexible on the reasoning and troubleshooting aspect of it than I would be and convincing them to be more progressive in their approach often leads to more "lost in translation" moments as their user experiences are significantly different than my own.