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Related : I converted some friends to Element+Matrix. Then some unbearable bug showed up in Element UI and we had to move away immediately (I reported the bug t

by mlok 5y ago

Related : I converted some friends to Element+Matrix. Then some unbearable bug showed up in Element UI and we had to move away immediately (I reported the bug to the Element project, and a year after the correction is still in progress) so I moved us to the next best solution : Signal. It works really fine. (although a pain not offering conveniences like : easy chat backups, and difficulty to move your conversations to a new phone and stuffs like that...) I can't wait for the Matrix ecosystem to be mature enough !

Arathorn 5y ago
Please can you point me at the bug in question? It shouldn't be taking us a year to fix unbearable stuff :(
- ldarby 5y ago
  I'm not OP but a while ago I wrote this comment which you responded to: https://news.ycombinator.com/item?id=27206569 https://news.ycombinator.com/item?id=27206569 Since then basically none of the specific bugs I cared about got fixed (that I think could be unbearable to me, some of them definitely are, not sure about all), which are: 8751, 9437, 9811, 10287, 10577, 13263, 13485, 14323, 14424, 15416, 15565, 16123, 16184, 16763, and 16807, all these were all opened before my comment, and everything earlier than 16123 is more than one year old and still open. Maybe one of those is miok's. Newer ones raised since then that also look important to me at first glance: 20046, 20005, 19929, 18458, 17838, 17218. Also there is this closed bug still attracting comments: https://github.com/vector-im/element-web/issues/15500#issuecomment-794055293 https://github.com/vector-im/element-web/issues/15500#issuec.... As much as I hate NPS scores in the industry, I think these bugs are preventing Matrix from getting new promoters.
  - Arathorn 5y ago
    Yes. We now have a dedicated crypto team which is literally wading through that bug list. It's taking longer than I'd like but folks have momentum now and are on the case.
- mlok 5y ago
  This is the one I am talking about : https://github.com/vector-im/element-android/issues/516 https://github.com/vector-im/element-android/issues/516 Same issue is discussed here : https://github.com/vector-im/element-android/issues/1192 https://github.com/vector-im/element-android/issues/1192 (I cannot find my own ticket which was a dupe of these ones) The first mention of it is 2.5 years old. For my non tech friend this was so annoying (whatever she tried that stuck message was still there) that she wanted a solution fast. I gave up after a few tries to solve this. (Like the classic : uninstall / reinstall) And I decided she didn't have to suffer this, just because I have ideals about software philosophy. Thanks god, Signal exists and my friends were okay to trust me on this one more time :) I really hope to come back to Matrix one day ! (We really enjoyed it for nearly a year before this bug came up)
  - Arathorn 5y ago
    Thanks for pointing me at it; we revisited the bug and (at last) found what looks like the root cause: https://github.com/vector-im/element-android/issues/516#issuecomment-1011966067 https://github.com/vector-im/element-android/issues/516#issu....
    - mlok 5y ago
      Thank you, I am really glad this old bug is gone. I haven't had the chance to check the fix yet (and the bug is pretty difficult to reproduce). I'll let my friends know about this conversation & fix :) In the long run I really hope to bring people back to Matrix. Thank you and the team for your work !

by mlok 5y ago

Arathorn 5y ago

Please can you point me at the bug in question? It shouldn't be taking us a year to fix unbearable stuff :(

ldarby 5y ago
I'm not OP but a while ago I wrote this comment which you responded to: https://news.ycombinator.com/item?id=27206569 https://news.ycombinator.com/item?id=27206569 Since then basically none of the specific bugs I cared about got fixed (that I think could be unbearable to me, some of them definitely are, not sure about all), which are: 8751, 9437, 9811, 10287, 10577, 13263, 13485, 14323, 14424, 15416, 15565, 16123, 16184, 16763, and 16807, all these were all opened before my comment, and everything earlier than 16123 is more than one year old and still open. Maybe one of those is miok's. Newer ones raised since then that also look important to me at first glance: 20046, 20005, 19929, 18458, 17838, 17218. Also there is this closed bug still attracting comments: https://github.com/vector-im/element-web/issues/15500#issuecomment-794055293 https://github.com/vector-im/element-web/issues/15500#issuec.... As much as I hate NPS scores in the industry, I think these bugs are preventing Matrix from getting new promoters.
- Arathorn 5y ago
  Yes. We now have a dedicated crypto team which is literally wading through that bug list. It's taking longer than I'd like but folks have momentum now and are on the case.
mlok 5y ago
This is the one I am talking about : https://github.com/vector-im/element-android/issues/516 https://github.com/vector-im/element-android/issues/516 Same issue is discussed here : https://github.com/vector-im/element-android/issues/1192 https://github.com/vector-im/element-android/issues/1192 (I cannot find my own ticket which was a dupe of these ones) The first mention of it is 2.5 years old. For my non tech friend this was so annoying (whatever she tried that stuck message was still there) that she wanted a solution fast. I gave up after a few tries to solve this. (Like the classic : uninstall / reinstall) And I decided she didn't have to suffer this, just because I have ideals about software philosophy. Thanks god, Signal exists and my friends were okay to trust me on this one more time :) I really hope to come back to Matrix one day ! (We really enjoyed it for nearly a year before this bug came up)
- Arathorn 5y ago
  Thanks for pointing me at it; we revisited the bug and (at last) found what looks like the root cause: https://github.com/vector-im/element-android/issues/516#issuecomment-1011966067 https://github.com/vector-im/element-android/issues/516#issu....
  - mlok 5y ago
    Thank you, I am really glad this old bug is gone. I haven't had the chance to check the fix yet (and the bug is pretty difficult to reproduce). I'll let my friends know about this conversation & fix :) In the long run I really hope to bring people back to Matrix. Thank you and the team for your work !