5 ms·

I'm confused as to why this is really a big problem. Sometimes, people really muck up replying inline, and it is somewhat harder to find their comments, vs. ha

by davux 15y ago

I'm confused as to why this is really a big problem. Sometimes, people really muck up replying inline, and it is somewhat harder to find their comments, vs. having their comments completely seperated from the previous message. Perhaps it depends on the class of user that you are serving, as well.

prateekdayal 15y ago
I agree. Sometimes people mess it up. However, mostly it's helpful and disabling that option for people who know how to use it is really bad.
ericHosick 15y ago
I know what you mean. I flip-flop on this. I do like replying inline when it comes to email conversations with one person. It's when things get too "deep" and you end up with layers of comments in comments with different people that things get too iffy. Perhaps this is why Google Wave was created (I really liked that product). As for support, I am not an expert in that field, but I am guessing that support generally ends up with an in-depth conversation about a few specific topics. I also guess if X people like replying inline and Y people like replying in comments, then any system that says "reply above this line" is ignoring those Y people. I have caught myself trying to reply inline when I was asked not to.
bitboxer 15y ago
I worked in a M$-Shop for a long time. It was a huge problem there because Ms Outlook didn't do inline correctly. The inline text was in another color. And using a Linux Client you could only get the plaintext version without the color in it :( . Basically I had to use a VM just to understand the mail correctly.
- davux 15y ago
  So using colors is bad? What is the right way to do inline? Or is the problem that Exchange wouldn't let your Linux client get the full version?
  - 2muchcoffeeman 15y ago
    It's not the colour per se. Some email clients when not using plain text end up formatting your reply in the same style and colour as the quoted texted. The formatting may get lost on other email clients. This is why I always use plain text so I get '>' infront of each line of quoted text.

by davux 15y ago

prateekdayal 15y ago

I agree. Sometimes people mess it up. However, mostly it's helpful and disabling that option for people who know how to use it is really bad.

ericHosick 15y ago

I know what you mean. I flip-flop on this. I do like replying inline when it comes to email conversations with one person. It's when things get too "deep" and you end up with layers of comments in comments with different people that things get too iffy. Perhaps this is why Google Wave was created (I really liked that product). As for support, I am not an expert in that field, but I am guessing that support generally ends up with an in-depth conversation about a few specific topics. I also guess if X people like replying inline and Y people like replying in comments, then any system that says "reply above this line" is ignoring those Y people. I have caught myself trying to reply inline when I was asked not to.

bitboxer 15y ago

I worked in a M$-Shop for a long time. It was a huge problem there because Ms Outlook didn't do inline correctly. The inline text was in another color. And using a Linux Client you could only get the plaintext version without the color in it :( . Basically I had to use a VM just to understand the mail correctly.

davux 15y ago
So using colors is bad? What is the right way to do inline? Or is the problem that Exchange wouldn't let your Linux client get the full version?
- 2muchcoffeeman 15y ago
  It's not the colour per se. Some email clients when not using plain text end up formatting your reply in the same style and colour as the quoted texted. The formatting may get lost on other email clients. This is why I always use plain text so I get '>' infront of each line of quoted text.