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> if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues This is certainly true for companies like Google
by GeekyBear 5y ago
> if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues
This is certainly true for companies like Google that very famously refuse to provide customer support.
However, companies like Amazon, Netflix, and Apple provide robust, free customer support.
- walrus01 5y agothe amount of catastrophe that can be caused in a normal person's life by a failed netflix account/billing/getting locked out is markedly different than what would happen to a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google platform cloud storage of all their documents, photos, private data. based on the amount of fake/fraudulent products sold on amazon's marketplace I really can't concur that they have robust customer support that is really empowered to do anything.
- GeekyBear 5y ago>a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google Between Apple, Google and Microsoft, only Apple provides free customer support, in person, or over the phone. Microsoft provides support, but you have to pay for it. Google is the only one of the big three computing platforms that literally couldn't couldn't care less about your issues.
- brodock 5y ago> However, companies like Amazon, Netflix, and Apple provide robust, free customer support. Its not free, you paid for that as part of your purchase cost.
- GeekyBear 5y agoYou also paid for it when you bought an Android device and/or used Google services and Google relentlessly spied on your personal information. You just didn't get it.