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Any company at that size should be thought as a hostile entity - if anything bad happens you're just a drop in the ocean and the company couldn't care less abou

Any company at that size should be thought as a hostile entity - if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues. Everything should be done in such a way that there's an exit door if things go wrong (Of course that's unfortunately not always possible - eg if you're banned from any app store, that's it for you).

schappim 5y ago
Apple is literally the only tech company I can walk into a store and most of the time get a problem fixed. I can’t say that for any other piece of tech I own.
- walrus01 5y ago
  with the caveat that if the embedded on motherboard security chip/crypto key repository inside your apple device has decided to lock/freeze/brick your phone, laptop or tablet, it's basically become a hunk of garbage.
GeekyBear 5y ago
> if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues This is certainly true for companies like Google that very famously refuse to provide customer support. However, companies like Amazon, Netflix, and Apple provide robust, free customer support.
- walrus01 5y ago
  the amount of catastrophe that can be caused in a normal person's life by a failed netflix account/billing/getting locked out is markedly different than what would happen to a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google platform cloud storage of all their documents, photos, private data. based on the amount of fake/fraudulent products sold on amazon's marketplace I really can't concur that they have robust customer support that is really empowered to do anything.
  - GeekyBear 5y ago
    >a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google Between Apple, Google and Microsoft, only Apple provides free customer support, in person, or over the phone. Microsoft provides support, but you have to pay for it. Google is the only one of the big three computing platforms that literally couldn't couldn't care less about your issues.
- brodock 5y ago
  > However, companies like Amazon, Netflix, and Apple provide robust, free customer support. Its not free, you paid for that as part of your purchase cost.
  - GeekyBear 5y ago
    You also paid for it when you bought an Android device and/or used Google services and Google relentlessly spied on your personal information. You just didn't get it.

schappim 5y ago

Apple is literally the only tech company I can walk into a store and most of the time get a problem fixed. I can’t say that for any other piece of tech I own.

walrus01 5y ago
with the caveat that if the embedded on motherboard security chip/crypto key repository inside your apple device has decided to lock/freeze/brick your phone, laptop or tablet, it's basically become a hunk of garbage.

GeekyBear 5y ago

> if anything bad happens you're just a drop in the ocean and the company couldn't care less about your issues This is certainly true for companies like Google that very famously refuse to provide customer support. However, companies like Amazon, Netflix, and Apple provide robust, free customer support.

walrus01 5y ago
the amount of catastrophe that can be caused in a normal person's life by a failed netflix account/billing/getting locked out is markedly different than what would happen to a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google platform cloud storage of all their documents, photos, private data. based on the amount of fake/fraudulent products sold on amazon's marketplace I really can't concur that they have robust customer support that is really empowered to do anything.
- GeekyBear 5y ago
  >a non-technical user that has gone "all in" on trusting amazon, apple, microsoft or google Between Apple, Google and Microsoft, only Apple provides free customer support, in person, or over the phone. Microsoft provides support, but you have to pay for it. Google is the only one of the big three computing platforms that literally couldn't couldn't care less about your issues.
brodock 5y ago
> However, companies like Amazon, Netflix, and Apple provide robust, free customer support. Its not free, you paid for that as part of your purchase cost.
- GeekyBear 5y ago
  You also paid for it when you bought an Android device and/or used Google services and Google relentlessly spied on your personal information. You just didn't get it.