> In order to extend its contact time with customers “at least to 10 years”, Toyota will take vehicles back to the factory after their first use cycle (ie a typ

> In order to extend its contact time with customers “at least to 10 years”, Toyota will take vehicles back to the factory after their first use cycle (ie a typical lease contract) and refurbish them “to the best standard” to ensure the second user has as new a vehicle as possible. I don't understand this. They're saying they'll refurbish customer cars starting at 3 years. But modern cars are still look and run like new after 3 years. Also, a few years ago, the average age of a used car in the US was 9 years. Probably greater than that now. Without refurbishment.