Those programs have certainly gained a lot of features in the past 10 years. But they're just as user-unfriendly as they were before. Look at OpenOffice from 10

Those programs have certainly gained a lot of features in the past 10 years. But they're just as user-unfriendly as they were before. Look at OpenOffice from 10 years ago vs LibreOffice today. The window is more cluttered with buttons and toolbars, but the experience for a MS Office or Mac Write user who sits down for the first time is about the same.