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Login with the original Apple ID you had on the device on iCloud.com and check if the device is still associated with that Apple ID. If so, leave it for now. Th

Login with the original Apple ID you had on the device on iCloud.com and check if the device is still associated with that Apple ID. If so, leave it for now. Then setup a support contact session with that same Apple ID with Apple at support.apple.com, and tell them to help with your secondary account issue. Once support says it’s okay, remove the device from the original Apple ID; it’ll automatically get added to your second work one when you login during OOBE. After support clears up any issues with the second account, reinstall macOS on the device with Internet Recovery.[0] [0] https://support.apple.com/en-us/HT204904 https://support.apple.com/en-us/HT204904

adabaed 5y ago
The computer is brand new. No previus ID used.
- aspenmayer 5y ago
  Then you have fewer steps to complete. I must have misread your OP; I apologize. Having a working personal Apple ID should help facilitate reaching Apple Support quicker, but you don’t need a working Apple ID to use the support site, or to receive support over the phone or in person at an Apple Store. Even quicker still may be using the iOS Apple Support app if you have an iOS device handy. Doesn’t even have to be yours, you could borrow a friend’s. In my experience, setting an appointment on the support site is very quick and easy with callbacks under a minute being normal for me. https://apps.apple.com/us/app/apple-support/id1130498044 https://apps.apple.com/us/app/apple-support/id1130498044
  - adabaed 5y ago
    The question is why I need to spent my time going to apple support for resetting a simple account. This is 2022. Authenticator apps, sms, magic links. Why I need to call them, or even ask for an appointment. They just blocked my account for no reason. If this seems reasonable to any of you... I feel I stole my own computer!
    - aspenmayer 5y ago
      Yeah, I know. I feel for you. This sucks! So what is going on here?! Someone may have owned or used the computer before you, even if you bought it “new.” It might have been purchased and returned and resold as new without your knowledge, and not properly removed from a prior associated Apple ID, perhaps. It might have been purchased fraudulently by this hypothetical prior owner. Or your purchase may have been flagged as fraud post-sale by the vendor for unknown or no reason, and reported to Apple as stolen by said vendor. Apple will be able to help you with any of these concerns, if you are the legitimate owner. I don’t mean to offend, or to imply or to suggest you are not. All Apple needs to prove ownership is a picture of your receipt or a screenshot of the invoice if purchased online, whether from Apple or a third party.
      - newman8r 5y ago
        > All Apple needs to prove ownership is a picture of your receipt or a screenshot of the invoice if purchased online, whether from Apple or a third party. If that's true, couldn't someone just print out a fake invoice, with no way for them to verify it either way?
        RKearney 5y ago
        I’ve never seen invoices or receipts without some kind of unique identifier on them that could then be verified. My receipts from Chipotle are even uniquely identified by the store number, register number, date, and incrementing order number for the day.
        newman8r 5y ago
        I wonder what happens if the third party retailer you bought it from goes out of business and can no longer be verified. Must be relatively rare. I'm curious if they just give the consumer the benefit of the doubt in those cases.
        aspenmayer 5y ago
- deleted 5y ago
  [deleted]

adabaed 5y ago

The computer is brand new. No previus ID used.

aspenmayer 5y ago
Then you have fewer steps to complete. I must have misread your OP; I apologize. Having a working personal Apple ID should help facilitate reaching Apple Support quicker, but you don’t need a working Apple ID to use the support site, or to receive support over the phone or in person at an Apple Store. Even quicker still may be using the iOS Apple Support app if you have an iOS device handy. Doesn’t even have to be yours, you could borrow a friend’s. In my experience, setting an appointment on the support site is very quick and easy with callbacks under a minute being normal for me. https://apps.apple.com/us/app/apple-support/id1130498044 https://apps.apple.com/us/app/apple-support/id1130498044
- adabaed 5y ago
  The question is why I need to spent my time going to apple support for resetting a simple account. This is 2022. Authenticator apps, sms, magic links. Why I need to call them, or even ask for an appointment. They just blocked my account for no reason. If this seems reasonable to any of you... I feel I stole my own computer!
  - aspenmayer 5y ago
    Yeah, I know. I feel for you. This sucks! So what is going on here?! Someone may have owned or used the computer before you, even if you bought it “new.” It might have been purchased and returned and resold as new without your knowledge, and not properly removed from a prior associated Apple ID, perhaps. It might have been purchased fraudulently by this hypothetical prior owner. Or your purchase may have been flagged as fraud post-sale by the vendor for unknown or no reason, and reported to Apple as stolen by said vendor. Apple will be able to help you with any of these concerns, if you are the legitimate owner. I don’t mean to offend, or to imply or to suggest you are not. All Apple needs to prove ownership is a picture of your receipt or a screenshot of the invoice if purchased online, whether from Apple or a third party.
    - newman8r 5y ago
      > All Apple needs to prove ownership is a picture of your receipt or a screenshot of the invoice if purchased online, whether from Apple or a third party. If that's true, couldn't someone just print out a fake invoice, with no way for them to verify it either way?
      - RKearney 5y ago
        I’ve never seen invoices or receipts without some kind of unique identifier on them that could then be verified. My receipts from Chipotle are even uniquely identified by the store number, register number, date, and incrementing order number for the day.
        newman8r 5y ago
        I wonder what happens if the third party retailer you bought it from goes out of business and can no longer be verified. Must be relatively rare. I'm curious if they just give the consumer the benefit of the doubt in those cases.
        aspenmayer 5y ago
deleted 5y ago
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