> On the other hand, the entire point is to protect the privacy of the customer. I'm not so sure. As far as most of these companies are concerned, "the entire

> On the other hand, the entire point is to protect the privacy of the customer. I'm not so sure. As far as most of these companies are concerned, "the entire point" is to collect customers' money. The quality of the service they're providing is secondary, beyond that it has to be good enough that customers won't leave -- and the privacy properties of that service are even less important, since most customers aren't equipped to evaluate that.