Just the other day I found myself offering tech support for Windows 10. Bare in mind, I last really used Windows Vista (which was a curse). I managed to figure

Just the other day I found myself offering tech support for Windows 10. Bare in mind, I last really used Windows Vista (which was a curse). I managed to figure out how to solve all of their problems, install Chrome, convince them not to download McAffee, put VLC and GIMP on there, and away they go. My review is this: The UI change from XP/Vista is jarring, people are _still_ not used to it. I can understand wanting to consolidate the user experience across touch and non-touch devices, but at what expense? I _really_ suggest to offer a 'classic' mode, bring back a proper taskbar and startbar that your customer base recognises. It's not that hard, it's one program (explorer.exe). The menus are ultra confusing. I type 'config' into the start search and open some configuration menu. I select the one that has 'power', opening a menu of the configuration (which is not clear). I then go through the power options, randomly find what looks like a hyperlink to adjust power configurations. This then opens a new window that looks different and allows me to adjust the configuration. I then asked them how they wanted to set the configuration, and explained how the behaviour would be experienced. The average person for example does not know what the difference between sleep and hibernate are, but they will certainly know when their battery is drained. The person looked at what I was doing and said "I would never have figured this out". It's like Microsoft Windows is still stuck somewhere between XP (probably older) and Windows 10. A lot of the tools in the background look like legacy tools (and have a legacy UI). The experience is simply broken. How hard would it have been to write a wrapper library around their new UI layout and compile the old tools against it? And then don't get me started on user accounts, privacy settings, a virus scanner that is essentially broken unless you are constantly networked, an OS that is essentially baked into all UEFI firmware - it's just insane. It's not even obvious how to fix it at this point. I'm not sure there is even meaningful levels of kernel abstraction that can be built upon.