I find _myself_ confused by Windows, when I have to support it - I'm surprised Microsoft expects anyone without support chops to understand some of the question

I find _myself_ confused by Windows, when I have to support it - I'm surprised Microsoft expects anyone without support chops to understand some of the questions they're asking. Several of my family members are in the same boat as the author's: they run Linux in spite of having low computer aptitude. I do typically have to help them with, say, installing software, but so much of their experience happens in a Web browser that it's a rarity (the last install I helped with was Skype, the web app not being terribly great). Given that they're also somewhat change-averse, the Linux desktop has been pretty great for them: the UI metaphor of Cinnamon is more or less the same as Windows XP's or Windows 7's, which is what they were used to, and it doesn't seem at risk of changing anytime soon.