Interestingly there is a big divide between chit-chat bots and those having purpose. The chit-chat bots at best have "google knowledge", the voice assistants o

Interestingly there is a big divide between chit-chat bots and those having purpose. The chit-chat bots at best have "google knowledge", the voice assistants only take small commands and the customer service automation bots are really stiff. Anyways it's the customer service automation bots than already can do a lot of good. If you manage to automate away the easy portions of chats that's already a big win. Further bots can do many actions really quickly so you have no wait time if it can handle your conversation. I think building a good co-pilot scenario where you hand conversations back and forth to a human at the right moments is the near future here.