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Before any effort goes into something like this I always raise my hand and ask, "If the data shows us something we don't want to see, will we change our strateg
by sosborn 5y ago
Before any effort goes into something like this I always raise my hand and ask, "If the data shows us something we don't want to see, will we change our strategy? If not, I'd rather put time/effort into other projects." It works about 80% of the time.
Metrics are only useful if the organization is actually willing to learn lessons from them.
- kqr 5y agoOh yeah, defining the thresholds and their associated courses of action ahead of time is important to make a good decision. Any time someone wants to measure something, the top two questions should be "what are the lower and upper bounds this value has to exceed for us to do something different?" Very often, it turns out these thresholds for change are so astronomical that nobody thinks we have even the slightest chance of exceeding them. That means the measurement is completely useless. Whatever result we plausibly get, it won't change anything. You can save a lot of time this way!