In the short term, yes. But if customers have a consistent bad experience with the products or services of a company they will stop doing business with them. I

In the short term, yes. But if customers have a consistent bad experience with the products or services of a company they will stop doing business with them. I routinely buy products from one place where I know the service is better (delivery, returns, helpdesk) than somewhere else where it might be cheaper. I don't think that if you want to be in business for a long time, aiming to frustrate your customers is a good idea, assuming you don't have some monopoly position.