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I call a company one time and the phone was answered in 1/2 second, the person picking up clearly got all the details on their screen as she correctly guessed w
by throwaway14356 5y ago
I call a company one time and the phone was answered in 1/2 second, the person picking up clearly got all the details on their screen as she correctly guessed why i called (which was not all that obvious) then suggested a good solution and (now 2 sec into the call) told me to call again if i had more questions, to have a nice day and ended the call. It went so fast im still laughing how right they got it. Its a great experience, it feels like the helpdesk is with you all day, always ready to answer instantly. It doesnt matter if their competition is cheaper. I would recomend them to anyone over anything.
- lotsofpulp 5y agoFor sure, there are some businesses out there that do do it right and have your info ready to go based on called ID. But you have 99% of businesses that do not even offer a call back system, including the government. In 2021, if you do not offer call back systems or email, then it can be assumed you are intentionally being hostile to customers who need help.