4 ms·
The fact that this particular customer was only able to get a "friendly" human resolution for this by first posting about his problem on a tech-heavy social med
by helloworld11 5y ago
The fact that this particular customer was only able to get a "friendly" human resolution for this by first posting about his problem on a tech-heavy social media platform like HN speaks very poorly about your company's customer service. I know that the giants like Google, Facebook et al shit all over their users now that they're large, but it would be nice to believe that it hasn't turned into a fad even among smaller companies doing it against their fully paying clients. Shameful.
- desmosxxx 5y agoEven employees of those companies can't get help when they need it. I've seen a case where an employee's account was incorrectly banned (or well that was their assumption) and they still couldn't get through to any of the teams. It's getting pretty rediculous
- ChrisDutrow 5y agoI read something about how Amazon was accidentally firing people in their warehouses due to an automated system. And the HR people in the warehouse didn't have the power to override it.