>Unsubscribing, replacements, returns, special requests are all costs, and that's a fixable problem in the current business doctrine, especially in the faceless

>Unsubscribing, replacements, returns, special requests are all costs, and that's a fixable problem in the current business doctrine, especially in the faceless megacorp flavor of business. I'd believe that. Especially as processes mature and you really get your QA down pat, a good chunk of support requests tend to come from high-maintenance "black hole" customers who will only consume more of your resources when you help them.