Can someone design a chat system that actually remembers conversations? I just had this issue with Apple support. If you don't reply immediately you get a new s

Can someone design a chat system that actually remembers conversations? I just had this issue with Apple support. If you don't reply immediately you get a new session with a new representative and the new representative doesn't have any of the information from the previous session. Extremely frustrating to have to keep sending the same information again and again. It took a call to finally sort it out.