Most people only see the AI/ML aspects or the ability to respond like human. But what's adding value is the chatbot's interface. Working for a chatbot company t

Most people only see the AI/ML aspects or the ability to respond like human. But what's adding value is the chatbot's interface. Working for a chatbot company that hit $1M revenue I can say the chatbot interface solves a good problem. There's a good chunk of people who are stressed in having to be comfortable with vide variety of website interfaces. For my dad who's over 60 years struggles with the government's interface to avail the pension scheme. Chatbot or conversational interfaces have a repeating pattern. People are used to conversational interfaces because of SMS, iMessage, WhatsApp, FB, etc etc. Providing an experience through a chatbot interface reduces the learning curve for the end-user. You are presenting tiny chunk of information and even collecting one thing at a time. It's drastically less overwhelming. It's not just for 60 years, I have friends who are around my age late 20s who finds it difficult to navigate through websites that have many offerings (Banks, Govt Services, etc)