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I share the sentiment, I feel like if you have a long FAQ or list of help articles, a chatbot can actually make a good search engine. Contrarily to conventional
by lgeorget 5y ago
I share the sentiment, I feel like if you have a long FAQ or list of help articles, a chatbot can actually make a good search engine. Contrarily to conventional search engines, it won't trip over synonyms or formulations not found as-is in the knowledge base.
- rchaud 5y agoChatbots aren't any more useful than a good search function on the documentation or the community message board.
- fault1 5y agoI guess it depends on what you define as a chatbot. For example, semantic search that understands a natural language query, like google, is that a chat bot or a search function?