> Having worked in ML at two different companies now, I think that people interpreting model output as intelligence or understanding says much more about the pe

> Having worked in ML at two different companies now, I think that people interpreting model output as intelligence or understanding says much more about the people than about the model output. I'd add it says a lot about all the companies that advertise them in a way that has nothing to do with reality, and those who actually buy them. We all know the usefulness of these things is below zero, because they only get in the way of getting actual help. And yet, someone's marketing department convinces a decision maker at another place they should implement this useless widget on their website, and that it will reduce the cost of customer service by X%. And they believe them.