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We have a chatbot on our marketing site but it says something like "I am a Bot. Once I ask you a couple of questions, I can connect you to a human. Is that ok ?
by codegeek 5y ago
We have a chatbot on our marketing site but it says something like "I am a Bot. Once I ask you a couple of questions, I can connect you to a human. Is that ok ?".
- reaperducer 5y agoWhat happens if someone responds with, "No?"
- OJFord 5y ago'Ok, great! Let's get started! [Ten emojis]' (Probably)
- chasd00 5y agoi like that better than fighting with a bot to trigger an actual human getting online. However, a few short questions and connect to human sounds like a form and a submit button.
- Zopieux 5y agoBut forms are so 2008. We need innovation for its own sake -- how else are the leads and techbros gonna justify their paycheck?
- snapetom 5y agoIf the end result is getting to chat with a human, that's fine. But so many of these are just a different interface to search the FAQs, and the end result is to link to the FAQs. That's useless.