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I think I’m still not being clear. The passenger can’t change their mind and get a refund if they decide they don’t want to fly anymore even if the flight goes
by pb7 5y ago
I think I’m still not being clear.
The passenger can’t change their mind and get a refund if they decide they don’t want to fly anymore even if the flight goes on as scheduled.
The airline can change their mind and not provide the flight (and offer refund but that’s beside the point) if they decide they don’t want to fly as scheduled because it’s not profitable for them.
It’s a one sided contract. The airline has my money guaranteed (unless they decide they don’t want it) but I am not guaranteed to have the flight. It’s not about getting refunded if the flight gets canceled.
- skohan 5y agoMost airlines offer refundable tickets which cost more. If you opt for a lower priced ticket without the option to change or refund, that’s the trade off you’re making
- pb7 5y agoYou have to pay more for fully refundable whereas all tickets are refundable by the airline if they don't feel like holding up their end of the contract. :-)
- skohan 5y agoWhen you buy the non-refundable tickets, you agree to a contract in which they have unilateral rights to refusal. There is no obligation that every contract should enure equally to both parties :-)
- pb7 5y agoYeah, I definitely get that. Reminder that I wasn't the original person that made this point, I was simply clarifying it for them because I agreed with it. I am fully aware of the terms of the agreement when I buy flights but that doesn't make it any less hostile to customers. There aren't any alternatives to flying over oceans or even just long distances.
- skohan 5y agoI think airlines engage in plenty of customer-hostile policies. I would argue that offering a clearly labled non-refundable option at a discount is not one of them.