"How manual most of the processes were" - manual processes are more durable to turnover "Documentation is very important at Amazon" - helps alleviate the impac

"How manual most of the processes were" - manual processes are more durable to turnover "Documentation is very important at Amazon" - helps alleviate the impact of constant turnover "Teams are fragile" - um, because of turnover? "Everything is urgent" - indirectly because of turnover, because if you don't nag people to enable your deliverables, you get fired. "Everything is built in house" - helps make you harder to fire, gives you bully power over other new hires since you know it top to bottom, protects you from the organization that is trying to constantly turn over people