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"Nearly every interaction involves putting yourself in between a company's policy and the person in front of you. You're sort of being paid to be a sacrificial

by oramit 5y ago

"Nearly every interaction involves putting yourself in between a company's policy and the person in front of you. You're sort of being paid to be a sacrificial lamb for the company's policies." The grocery store near me has been bleeding workers the past few years and it's reached the point where there are consistently long checkout lines filled with annoyed shoppers even on non busy days. I could complain about the wait to the workers, but what would that do? I could complain to their shift manager, but so what, they don't do the hiring? Maybe I could find the grocery manager, he would probably want more help, but he doesn't control the budget. Now we're at 4 layers of management, the store director, who could increase hiring, but the regional manager wants to juice the numbers for his bonus so maybe I could reach out to the state director... What i'm getting at is it seems like corporate bureaucracy at so many places has reached a point where anybody with real power to make changes has been completely isolated from the public. It's just powerless workers being yelled at by a powerless public. I don't really know how we fix that.

rubiquity 5y ago
> What i'm getting at is it seems like corporate bureaucracy at so many places has reached a point where anybody with real power to make changes has been completely isolated from the public Indeed. I'd even generalize further and say isolated from any of the details which would could lead to positive changes that are actually in line with their thinking. Whether that be they are too far removed from the details or for byzantine reasons the details never make it to them.
kevinventullo 5y ago
You fix it by shopping elsewhere.
908B64B197 5y ago
> Now we're at 4 layers of management For a grocery store. That's insane bloat. > reached a point where anybody with real power to make changes has been completely isolated from the public. It's just powerless workers being yelled at by a powerless public. I don't really know how we fix that. Just get groceries delivered.
verve_rat 5y ago
Lobby politicians to foster competition. The customer service is only allowed to get super shitty if there is not enough competition. One large supermarket, that is part of a chain, for a town might be more efficient, but I bet two smaller, independent, supermarket would lead to a nicer experience. Hell even just cracking down on vertical integration and having the one, independent, store would be much better. These problems usually boil down to the idea that corporate power is some how right and proper, but government should be avoided at all costs. Governments are how the little people tell the faceless corporate bureaucracies that they are doing a shitty job.

by oramit 5y ago

rubiquity 5y ago

> What i'm getting at is it seems like corporate bureaucracy at so many places has reached a point where anybody with real power to make changes has been completely isolated from the public Indeed. I'd even generalize further and say isolated from any of the details which would could lead to positive changes that are actually in line with their thinking. Whether that be they are too far removed from the details or for byzantine reasons the details never make it to them.

kevinventullo 5y ago

You fix it by shopping elsewhere.

908B64B197 5y ago

> Now we're at 4 layers of management For a grocery store. That's insane bloat. > reached a point where anybody with real power to make changes has been completely isolated from the public. It's just powerless workers being yelled at by a powerless public. I don't really know how we fix that. Just get groceries delivered.

verve_rat 5y ago

Lobby politicians to foster competition. The customer service is only allowed to get super shitty if there is not enough competition. One large supermarket, that is part of a chain, for a town might be more efficient, but I bet two smaller, independent, supermarket would lead to a nicer experience. Hell even just cracking down on vertical integration and having the one, independent, store would be much better. These problems usually boil down to the idea that corporate power is some how right and proper, but government should be avoided at all costs. Governments are how the little people tell the faceless corporate bureaucracies that they are doing a shitty job.