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As far as the UX communicates, the Uber price is a quote — that’s what you pay regardless of whether the driver gets there faster or slower than expected. The a
by spoonjim 5y ago
As far as the UX communicates, the Uber price is a quote — that’s what you pay regardless of whether the driver gets there faster or slower than expected. The app never says “traffic eased up! Here’s a $2 refund.”
Yes, it’s clear that they’ve weaseled out of it in the Terms of Service, but if this went to a jury (it won’t) I think they would stick Uber with the bill.
- mixedCase 5y ago> The app never says “traffic eased up! Here’s a $2 refund.” I get that all the time in Uruguay, not on the app, but on the e-mail. Quote: "Good news - you’ve been refunded a portion of your original upfront price on this trip because of a change to the anticipated route. Please see the receipt breakdown for details."
- spoonjim 5y agoHuh, I haven't used Uber in awhile. Is that new or specific to some geographies?